Carriage Hills Animal Hospital and Pet Resort in Montgomery, AL has a longstanding reputation in the River Region as a provider of highly professional veterinary services in a friendly and compassionate atmosphere. Our practice has a reputation for quality veterinary care, due to the range of services offered and our efforts to fill the area’s need for specialty services. Our veterinary referral program has grown tremendously and our relationship with regional veterinarians is a positive one.
We are currently looking for a Hospital Manaager to join our amazing team. Our AAHA accredited and award-winning facility supports the delivery of exceptional veterinary services, which include:
Technologically advanced pet medical, surgical, and dental care
Comfortable pet boarding facilities and luxury suites
The Barking Zone dog daycare center
Quality pet grooming and bathing
Pet nutrition, dietary counseling, and dietary products
Pet rehabilitation and physical therapy services including the only underwater treadmill in the Tri-County area
Our critical care ward is staffed 24/7 to provide comprehensive and intensive monitoring and treatment for critically ill patients. Should the need arise, we also provide emergency care for our patients as well as those of other practices in the local area.
In this role you will manage a variety of general office activities and ensure positive client interactions by performing the following duties personally or through delegation:
Ensure all new employees complete the new hire paper work and this is submitted to CAPNA’s payroll department
Submit any personal change request (PCR) for pay, position/department or full/part time status to the appropriate CAPNA
Maintain compliance to CAPNA employee manuals, policies, and procedures
Attend and directs staff meetings and maintain file of meeting minutes and proper documentation of attendees
Staff and doctor meetings should be scheduled at least once monthly
Screen applicants with interviews in accordance to set questions, legal guidelines
Check applicant references for hiring potential
Maintain and monitor compliance to job descriptions and “to do” lists
Record employee attendance on designated scheduling software, including all call- ins, late, early out, absences (unexcused and excused) and vacation time taken
Ensure employees check time keeping on a daily basis
Initiate and monitor staff training in accordance with management guidelines
Make decisions regarding time off requests, balancing needs of hospitals and employees
Conduct performance reviews of support staff in a timely manner, minimum of once yearly
Document any reprimand and counseling with signature of employee acknowledging the discussion
Oversee maintenance of employee records, including confidential files
Ensure proper storage of files is kept according to labor laws and CAPNA guidelines
Send all appropriate personnel files to CAPNA corporate
Mediate and document any personnel grievances or disputes and with the employee signature acknowledging the discussion
Inform CAPNA HR department of those grievance which may involve ADA, FMLA, WC, or any other regulatory or governing body
Conduct employee terminations when necessary
Terminations must be presented to CAPNA’s HR department PRIOR to any discussion or action on the part of the local management team
Documentation of termination must include the complete employee file indicating proper counseling prior to any action taken
Serve as communication liaison for staff with Medical Director and Regional Operation Directors
Have regular meetings with the hospital directors and medical directors to ensure standardization of management and open lines of communication occur
Serve as communication liaison for staff with hospital and medical director
Process bi-weekly payroll in accordance with CAPNA guidelines, insuring employees are responsible for their time recording
Ensure doctor contracts are available and current
Ensure all Doctor DEA, state drug permits and state licenses are current and properly displayed
Ensure all new employees receive and acknowledge by signature the CAPNA safety manual and are properly trained PRIOR to starting any work-related activity
Conduct monthly staff safety meetings and document all attendees
Update as necessary all veterinary computer software systems for accurate pricing
Review all daily transaction journals/audit trails for compliance to production rules.
Conduct medical record review to insure discounting, miss-charging does not occur
Track all doctor production for payroll calculations and doctor reviews
Monitor hospital for clean, professional appearance and smell.
Maintain relationships with variety of professional veterinary associations.
Perform duties of receptionist, technician, and kennel staff when needed
Maintain compliance to dress code standards by all staff
Keep M.D. and R.O.D. apprised of any situation with potential for concern
Maintain compliance with Americans with Disabilities Act (ADA), Child Labor Laws, other labor laws, Environmental Protection Agency (EPA) regulations, OSHA standards
Run necessary errands, either personally or by delegation.
Maintain regular quarterly inventories
Ensure orders for food, drugs, and medical supplies are accurate, adequate but not excessive
Conform to CAPNA’s preferred vendor contracts
Distribute incoming and outgoing mail
Oversee the maintenance of all equipment, office machines, and computers are in working order with adequate supplies
Ensure all DEA compliance as outlined by CAPNA
Perform regular audits as requested
Ensure all standards of facility maintenance are overseen to insure employee, client and animal safety and provide an aesthetically pleasing work place for staff and enhance the client experience
Adhere to all OSHA standards and CAPNA’s safety policies
Implement fee schedules per hospital director and CAPNA regional operating director’s instructions
Implement hospital credit policies and monitor compliance
Make daily bank deposits, prepare and send in the end of day CAPNA cash reconciliation documents on a DAILY basis
Reconcile petty cash in drawer
Scan and email/upload financial reports as requested by CAPNA corporate
Verify accuracy of vendor statements and match appropriate invoices to statements
Monitor client accounts receivable at 60 & 90 days and mail statements in timely manner
Ensure all contracts are scanned and sent to CAPNA corporate and any new contracts are reviewed by Corporate and signed by a Corporate representative
Have full understanding of the financial P&Ls and appropriate benchmarks deemed reasonable for the hospital
Monitor staff payroll for inefficiencies and overtime excesses
Utilize scheduling software and eSPOT to anticipate staff needs and payroll costs
Monitor A/R to prevent after close adjustments
Maintain all policies of CAPNA regarding audit and SOX requirements
Develop referral relationships with humane societies, pet stores, local shelters, etc.
Attend community functions to build potential client base; chamber of commerce, etc.
Maintain hospital education programs; brochures, newsletters, press releases
Recommend, monitor, implement, and evaluate client communications
Develop and implement marketing strategies in cooperation with Administrator
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
Please submit your CV/resume to our Recruiting Manager Ryan Miller at email@example.com if you think your skills might be a fit for this wonderful opportunity!